Any URWERK bought from our official Pre-Owned collection is covered with our Pre-Owned two-year international warranty, for your peace of mind.

Our Certified Pre-Owned watches are refurbished, serviced and tested by our own watchmakers. Ensuring the URWERK quality is upheld. Enabling you to purchase a pre-loved URWERK in exceptional condition as close to as good as new as you fill find.

Please be aware that due to the protection of endangered species our watches cannot be shipped on Alligator leather straps. As this can result in major delays in you receiving your new purchase.

Leather straps can be purchased separately.

We have you covered; as a thank you for selecting the URWERK SHOP, we ship anywhere in the world free of charge. Full tracked and traced.

Nice and Simple. But remember we don't cover local import taxes and duties outside of Switzerland. These are the responsibility of the client. So please before making a purchase check with your local authorities regarding any possible fees. 

Delivery Options

Watches will be shipped using the best courier service based on your location. Please note, deliveries are not made on Bank Holidays or Sundays. Please allow additional time, if ordering on or near public holidays or weekends. Delivery will commence once payment is secured depending on payment type.

Important Information

Please check that the shipping address is correct as we are unable to redirect orders once they're in transit, and we are unable to deliver to PO box numbers.

Before we can despatch your purchase, we may need to confirm your details with your card issuer. Please ensure that your billing address matches that kept on record with your card issuer. We will do our best to minimise any delay. Occasionally we may need to contact you to confirm additional security details before shipping your order.

Insurance

Your purchase is insured whilst in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you do not receive the goods in person (i.e. for gift orders or where an item has been signed for by a concierge/reception desk) then the person who signs for the package confirms receipt and is accountable for the package.

In the rare event that you’re not totally in love with your URWERK purchase, please contact us by calling +41 22 900 20 25