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Tax not included / Free Shipping on all orders
In the rare event that you’re not totally in love with your URWERK purchase, please contact us by calling +41 22 900 20 25 and we will talk you through our returns process.
Please note that we cannot refund returned items unless all elements on the returns checklist are confirmed.
1. All tags and labels are in place and haven’t at any point been removed from the product.
2. The watch or strap is unworn. Products are free of any marks, scratches that were not there at the time of shipping.
3. All instructions, guarantees, presentation packaging etc. are in the same condition as before shipping.
4. Returns are made to us within 14 days (URWERK does not cover the cost of returns; this falls to the client. Returning a product needs to be done by an official courier and be fully insured with a tracking number.)
Please contact us on +41 22 900 20 25 as soon as you become aware of a fault.
Once the item has been returned to URWERK for inspection and approval please allow up to 14 days from the date of receipt for the refund to be processed. Funds will be credited to the original payment method used.
We have you covered; as a thank you for selecting the URWERK SHOP, we ship anywhere in the world free of charge.
Nice and Simple. But remember we don't cover local import taxes and duties, these are the responsibility of the client. So please before making a purchase check with your local authorities regarding any possible fees.
Watches will be shipped using the best courier service based on your location. Please note, deliveries are not made on Bank Holidays or Sundays. Please allow additional time, if ordering on or near public holidays or weekends. Delivery will commence once payment is secured depending on payment type.
Please check that the shipping address is correct as we are unable to redirect orders once they're in transit, and we are unable to deliver to PO box numbers.
Before we can despatch your purchase, we may need to confirm your details with your card issuer. Please ensure that your billing address matches that kept on record with your card issuer. We will do our best to minimise any delay. Occasionally we may need to contact you to confirm additional security details before shipping your order.
Your purchase is insured whilst in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you do not receive the goods in person (i.e. for gift orders or where an item has been signed for by a concierge/reception desk) then the person who signs for the package confirms receipt and is accountable for the package.
Please be aware that due to the protection of endangered species our watches cannot be shipped on Alligator leather straps. As this can result in major delays in you receiving your new purchase. If you do want to purchase a leather strap for your URWERK please contact us via the contact page and let us know and we will try our best to help.